F.Y.I

Elijah Brook Lael International CUSTOMER CARE

 


RETURNS & EXCHANGES


 

We inspect ALL of our products carefully for defects before shipment

All sales are final on all JEWELRY. 

No refunds.

exchange 

You can return unwanted/unopened/unused products within 7 working days of receipt of your goods for an exchange only, NO REFUND.

You have 10 calendar days to return an item from the date you received it if you don’t like it or The product did not fit your expectations for an exchange if we have the item in stock. If the item is not in stock, you will be offered an online store credit only NO REFUNDS. (email us first info@ebrooklael.com )

Jewelry Care:

To fully enjoy any fashion jewelry you must realize that fashion (costume) jewelry is not meant to last a lifetime. We strive to sell high quality and durable FUN fashion jewelry at very reasonable prices. So with proper care you will get MANY SEASONS wear, and sometimes much more!

Keep your jewelry away from the following as much as possible:

a. Water, lotion, perfume, UV light or other harsh chemicals

b. NEVER wear jewelry in the pool or ocean

c. When NOT wearing, keep in a tight jewelry box or pouch

Do not use soap/water or jewelry cleaner to clean your costume jewelry. Just spray & rinse under the

sink with water & wipe away any excess until dry. Exposure to chemicals will cause your jewelry to

tarnish. Therefore, we recommend accessorizing last to avoid your jewelry coming into contact with

perfumes, body lotions or any alcohol based products. Hope this was helpful!

APPAREL

If you are not satisfied with your purchase because of size/fit, we’ll assist you with a prompt return. Ground shipping on any replacement order will be the customer responsibility. EBrookLael.com gladly accepts unworn, unwashed or defective

full-priced merchandise for up to SEVEN (7) days after you receive the package. Original receipt, hygiene strip and tags must be attached for EXCHANGE ONLY for the same product. Also, please make sure to provide us with: Name, phone number, order number, and desired size. 

Customer is responsible for shipping cost when EXCHANGING ANY MERCHANDISE. Elijah Brook Lael International LLC ™

DOES NOT REFUND ANY SHIPPING EXPENSES.


PRE-ORDERS


At this current time pre-orders takes 2-3 weeks to process before shipping. Once the Order has been process, it will take 3-7 business days to ship.

 Note:

Must follow pre-order rules to guarantee products delivery.


SHIPPING & HANDLING


 

Note:

It takes up to 24-48hrs for your orders to be processed by us, before we send out for shipment. We do not ship packages weekends and holidays. For example:  if you make a purchase on a Friday, your order will not be mailed out until Monday.

   <<<<< V.I.P SHIPPING>>>>>

U.S.A = $0.00-$29.99=$7.00 OR $30.00 OR MORE = FREE SHIPPING

INTERNATIONAL V.I.P= $0.00-$149.00=$38.90 OR $150 OR MORE= FREE SHIPPING

———————————————————————————————————–                                     

<<<<< REGULAR SHIPPING>>>>>

                     U.S.A

FREE SHIPPING: 4-7 days for delivery

PRIORITY SHIPPING: 2-4 days $9.99

OVER NIGHT SHIPPING: 1 DAY $25.99

(Flat Rate  $9.99) on all orders any size

                INTERNATIONAL

PRIORITY SHIPPING :  1-4 days $59.99 with delivery confirmation and signature

https://www.usps.com/international/gxg.htm

  • Delivery in 1–3 business days2
  • Ships to about 180 countries
  • Tracking to all destinations
  • Includes up to $100 in insurance4

TERMS & CONDITIONS

E.B.L.I CONDITIONS


 Ebrooklael.com is owned and operated by Elijah Brook Lael International™ LLC; a State of Florida Limited Liability Company; Elijah brook Lael International LLC (referred to as “we”, “their”, “our(s)”, “us,”). All information is managed and controlled by Elijah Brook Lael International™ LLC at their several offices in Miami FL, Washington D.C and Portland Organ. The laws of the State of Florida govern these terms and conditions, without giving effect to any principles of conflicts of laws.


CONTENT ON OUR WEBSITE


All content of this Website is protected by United States and international copyright laws. Materials on this Web site may not be duplicated, copied or distributed in any way unless authorized. The trademarks, service marks and logos (“Trademarks”) used and displayed on this website are the property of Elijah Brook Lael International LLC., unless otherwise noted. Nothing on this Web site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark displayed on the Web site.


CHANGES TO POLICY


Elijah Brook Lael International™ LLC reserves the right to change, modify or amend this policy from time to time. If we make any significant changes to this policy, we will post those changes here. Elijah Brook Lael International™ LLC encourages you to periodically review this policy to be informed of how we collect, use and protect your information.